Thank you for choosing Rekyle's products. We value every customer's shopping experience and are committed to providing comprehensive after-sales support. Please read the following carefully before placing your order:
I. Product Return, Exchange, and Refund Instructions
Once an order is confirmed and payment is completed, refunds are not possible. If a refund is required due to special circumstances, the customer will be responsible for the relevant processing fees.
All discounted or special offer items are non-refundable and non-exchangeable. Please confirm your needs before purchasing.
II. Money-back guarantee for out-of-stock items
If the item you ordered is temporarily out of stock, we will contact you proactively.
You can choose:
If you choose to receive a refund, we will complete the refund process within 1-2 business days.
III. Handling Product Defects or Problems
If the goods you receive have any of the following conditions, please contact us within 7 days of receipt, and we will inspect and arrange a replacement:
Please provide your order details and complete packaging to assist us in processing your request.
IV. Product Usage Reminders
Most skincare products are liquid or contain multiple active ingredients, so it is recommended to store them in a cool, dry environment. Use them as soon as possible after opening to ensure quality.
V. Matters related to overdue package pickup
If a product is shipped via SF Express and the customer fails to pick it up in time, resulting in the product being returned, we can assist in reshipping it, but the customer will have to bear the shipping cost for reshipment.
If the goods are not claimed within three months from the date of shipment, we reserve the right to dispose of the goods without further notice or refund.
VI. Amendment of Terms and Final Decision-Making
Rekyle reserves the right to adjust the content of this policy at any time without prior notice.
In case of any dispute, the store reserves the right to make the final decision.
